Quality Care's Refund Policy

This policy applies to Quality Care Cleaning & Maintenance services offered on our website and at customer premises. Refunds will be processed through the original mode of payment.

Payment Confirmation

• Payment must be made online or upon completion of work unless agreed otherwise in writing.
• Accepted payment methods include online payments (credit/debit cards, bank transfers), POS card payments, cash, and cheque payable to "Quality Care Building and Home Care Service".
• A payment confirmation will be sent via email to the provided email address once the payment is processed.

Refunds, Claims, and Complaints

• All services are considered satisfactory unless reported in writing within 24 hours of completion.
• Complaints will be fully investigated and resolved to the client's satisfaction where possible.
• Company liability is limited to the value of the services provided.
• Clients must inform the company of any special service requirements before work begins.
• Damages due to negligence may be compensated up to 100% of the job price.
• The company is not liable for damages due to misinformation from the client.
• Property damage must be reported within 24 hours; missing items must be reported before staff departure or within 4 hours of service completion.
• Clients are required to sign a service delivery receipt/invoice after service completion. Refusal to sign shifts responsibility to the client.
• Unsatisfactory service must be reported within 24 hours by emailing order@tereaset.xyz.
• Refunds, when applicable, will be processed to the original payment method within 15 business days.

Method of Payment, Accepted Card Types, and Currency

• We accept Visa and MasterCard credit/debit cards.
• All payments are processed in AED (or any other currency agreed upon).